For private ambulance services in South Africa

Run your ambulance service from one app.

Crews finish the patient report on scene. The office turns it into a claim. You see every call, every rand and every vehicle — in one place.

Book a demo See how it works
  • Any phone, tablet or PC
  • Works without signal
  • Your own codes and tariffs
The EMS Relay dashboard: calls today and this month, P1 response time, PRFs awaiting review, debtors and fleet readiness (demo data).
A PRF on a phone: vital signs with a trend chart (demo data).

What it does

Everything between the call and the payment

Patient reports

A guided PRF on the phone. Scan the ID and hospital sticker, pick ready-written notes, sign on screen. It saves itself, even without signal.

Billing & claims

Every PRF becomes a claim priced from your tariffs. See what is outstanding, what is overdue and who to follow up today.

Drug boxes & stock

A live register for every box and slot. Each dose is signed out, and expiries and shortfalls are flagged before an audit finds them.

Fleet & shifts

Daily vehicle checks, defects and licence reminders. Crews clock on to their shift and their vehicle.

Also included: clinical review · treatment refusals · declarations of death · occurrence book · attendance · reports

How it works

From the call to the cash

  1. 1

    On scene

    The crew completes the PRF on a phone or tablet.

  2. 2

    Review

    A clinical reviewer approves it, or sends it back with a note.

  3. 3

    Claim

    Billing builds the claim straight from the PRF — no retyping.

  4. 4

    Paid

    Every claim is tracked until the money is in.

The patient step of a PRF: the SA ID number is checked and fills date of birth and gender (demo data).

For the crew

Paperwork done before you leave the hospital

  • Scan the SA ID or hospital sticker — the details fill themselves, and a mistyped ID is caught.
  • Ready-written clinical notes for 80+ presentations, at BLS, ILS and ALS level.
  • Signatures on screen. The PDF is ready for the hospital and the medical aid.
Debtors and claims: outstanding, over 90 days, collected this month, follow-ups due, the age of the debt and who owes what (demo data).

For the office

Know where every rand is

  • Outstanding, overdue and rejected claims at a glance.
  • The age of the debt and who owes you, per medical aid.
  • A daily list of claims to follow up, so nothing slips through.

Security

Built for patient data

Two-step sign-in

Every user signs in with a password and a code from an authenticator app.

South Africa only

Your system can only be reached from inside South Africa.

Tamper-evident records

Each submitted PRF is sealed with a digital fingerprint, and every action is in the audit log.

Your own private system

Each service runs separately, on its own address, with its own data.

Built with a working ambulance service

EMS Relay was designed together with a private ambulance service in Pretoria — around their real PRFs, medical codes, drug boxes and billing rules. Not around a slide deck.

See it with your own calls

A 30-minute walkthrough using your call types, medical aids and tariffs.

Book a demo hello@emsrelay.com